Spoken clarity and empathy
How they handle an upset customer, in their own voice — the thing a written test cannot check.
Screening engine
Contact Center & BPO
3 roles · structured AI interviews · every hour
Active
- Priya S.Inbound Customer Service AgentInterviewing
- Daniel O.Technical Support AgentResults ready
- Mei L.Collections AgentShortlist
Evidence30 min
Every score links to the moment in the recording that earned it.
Roles we screen
The Contact Center & BPO roles SealHire interviews most.
Each role has its own interview brief — the skills probed, the level, the length. Open one to see exactly what the interviewer asks.
BPO & Contact Center
Inbound Customer Service Agent
Handle inbound customer inquiries with empathy and efficiency.
BPO & Contact CenterTechnical Support Agent
Diagnose and resolve technical issues for customers.
BPO & Contact CenterCollections Agent
Recover outstanding payments while maintaining compliance and professionalism.
Also in Contact Center & BPO: Outbound Sales Agent · Chat & Email Support Agent · Retention Specialist · Healthcare Support Agent · Travel Support Agent · Banking Support Agent · Contact Center Team Lead · Contact Center QA Analyst · Contact Center Operations Manager · Workforce Management Specialist · Contact Center Trainer · Contact Center Workforce Analyst and 20 more. Any of them can be set up from a job description in minutes.
What the interview surfaces
What you learn about a Contact Center & BPO candidate before the first call.
Process discipline
Verification, escalation, documentation: whether they follow a procedure and can say why it exists.
Schedule and shift honesty
Availability, reliability and what they did the last time they were late — asked plainly, answered on the record.
How it works
Three steps, no scheduling.
1. Set the bar
Paste the job description or pick the role. Set the competencies and the level; the interviewer builds its questions from that brief.
2. Send the link
Every candidate gets a link — no app, no account. They take the interview when it suits them, at any hour; follow-ups adapt to what they say.
3. Review evidence
Each interview lands sealed: recording, timestamped transcript, and a report where every score links to the moment that earned it.
Contact Center & BPO FAQ
Questions we hear from Contact Center & BPO teams.
How many candidates can we screen at once?
As many as you invite. Bulk send creates a link per candidate; the interviews run in parallel, at whatever hour the candidates open them, and every completed interview lands in the same review queue with the same rubric.
Is this a one-way video interview?
No. SealHire’s interviewer runs a live, two-way conversation: it listens, asks follow-ups built from the candidate’s answer, and probes claims. The recording, transcript and report are what your team reviews.
Who makes the hiring decision?
You do. The report organises evidence — skills met, integrity signals, quotes with timestamps — and gives a recommendation with its reasoning. It never sends a rejection or an offer.
What do candidates see?
A link, a short setup check, and the interview. Candidates can practise the same format free on SealHire before a real one, so the first real interview is not their first AI interview.
Start with one real role
Run the first Contact Center & BPO screen this week.
Free pilot, no credit card. Set up a role, send the links, review the evidence.