BPO & Contact Center mock interviews — 35 roles, free to practise.
Each role has its own brief and a 30-minute spoken interview with Alex built on it: the questions open on the work the role actually involves, the follow-ups come from your answers, and the report scores the skills the role is hired for. Your first 1 mock interviews are free — pick the role, then the level you are going for.
Pick your role.
Inbound Customer Service Agent
Handle inbound customer inquiries with empathy and efficiency.
30-minute interviewOutbound Sales Agent
Make outbound calls to generate leads and close sales.
30-minute interviewTechnical Support Agent
Diagnose and resolve technical issues for customers.
30-minute interviewCollections Agent
Recover outstanding payments while maintaining compliance and professionalism.
30-minute interviewChat & Email Support Agent
Resolve customer issues through written channels with speed and clarity.
30-minute interviewRetention Specialist
Save at-risk customers through empathetic, value-focused conversations.
30-minute interviewHealthcare Support Agent
Assist patients with scheduling, insurance, and healthcare navigation.
30-minute interviewTravel Support Agent
Help travelers with bookings, changes, and issue resolution.
30-minute interviewBanking Support Agent
Assist banking customers with account inquiries, transactions, and fraud concerns.
30-minute interviewContact Center Team Lead
Lead a team of agents, driving quality and performance metrics.
30-minute interviewContact Center QA Analyst
Monitor and evaluate agent interactions to drive quality improvement.
30-minute interviewContact Center Operations Manager
Oversee daily operations and performance of a contact center team.
30-minute interviewWorkforce Management Specialist
Plan and manage staffing schedules for optimal contact center coverage.
30-minute interviewContact Center Trainer
Develop and deliver training programs for contact center staff.
30-minute interviewContact Center Workforce Analyst
Analyze workforce data to improve contact center efficiency.
30-minute interviewCustomer Experience Specialist
Enhance customer experiences through process improvements in the contact center.
30-minute interviewQuality Assurance Specialist
Evaluate and improve service quality in contact center interactions.
30-minute interviewContact Center Scheduler
Schedule shifts and manage time-off requests for contact center staff.
30-minute interviewEscalation Specialist
Handle complex customer issues escalated from frontline agents.
30-minute interviewBPO Project Manager
Manage projects and client relationships within a BPO environment.
30-minute interviewTelemarketing Specialist
Conduct telemarketing calls to promote and sell products or services.
30-minute interviewContact Center Operations Analyst
Analyze contact center operations to identify areas for improvement.
30-minute interviewCustomer Satisfaction Analyst
Assess customer satisfaction metrics and recommend improvements for contact center services.
30-minute interviewBPO Process Consultant
Analyze and optimize BPO processes for efficiency and effectiveness.
30-minute interviewContact Center Technology Specialist
Implement and maintain technology solutions for contact center operations.
30-minute interviewBPO Account Manager
Manage client relationships and ensure service level agreements are met.
30-minute interviewContact Center Performance Analyst
Evaluate contact center performance metrics and suggest improvements.
30-minute interviewBPO Transition Manager
Oversee the transfer of business processes to new locations or vendors.
30-minute interviewContact Center Scheduling Analyst
Develop efficient schedules to optimize contact center staffing.
30-minute interviewBPO Risk Manager
Identify and mitigate risks in BPO operations and contracts.
30-minute interviewContact Center Automation Specialist
Implement automation solutions to improve contact center efficiency.
30-minute interviewBPO Compliance Officer
Ensure compliance with regulations and standards in BPO operations.
30-minute interviewContact Center Reporting Analyst
Create and maintain reports on contact center performance and operations.
30-minute interviewBPO Service Delivery Manager
Oversee the delivery of services and maintain client satisfaction.
30-minute interviewContact Center Fraud Analyst
Detect and prevent fraudulent activities in contact center operations.
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The catalog matches on the words in a title, so "nurse" finds every nursing role across fields.